Diary of a Night Auditor

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Guest tried to use a CC with a different name on it. Said it was her Husbands card and their last names are just different and that he would be here later…

confessionsofahotelworker:

anchorman animated GIF

Sorry, you’re going to need to provide me with another card that has your name on it.

"Just use the one on file, it’s okay"

-_-

No, no it is not. 

Oct 9

calistablack:

If anyone wants to know what it’s like to work in retail, this is it.

(Source: starlords)

Oct 9

Remember that room that I sang about with the leaking ceiling?

WelllllLLLLLLLllllllll…..

Oct 8

medschoolapplicant:

Today I’m wearing a nice dark shade of exhaustion under my eyes.

Oct 8
kohlel:

I don’t remember the original creator of this game, but if someone does or you are that person, please tag it and put it in a comment as it is not my work!

kohlel:

I don’t remember the original creator of this game, but if someone does or you are that person, please tag it and put it in a comment as it is not my work!

Oct 8

(Source: uriborges)

I can’t with all these people right now

No, you can’t check-in right now.

Why? We were sold out last night.

When can you check-in? When a clean room becomes available.

When will that be? I can’t say for sure, checkout isn’t until 11a.

The newspapers are on the way. You can stop heckling me. I’ll put them out when they get here.

Can you not try to force the doors open? You keys will let you in.

What? Oh, they’re locked because I’m the only one here with a hotel full of people.

Breakfast starts at 6a. What?

No, we’re not going to open it early. Why? The breakfast crew isn’t even here yet. 

What did I say about checking in right now?!

Nope, no newspapers yet, same when you asked 5 minutes ago, and 13 minutes ago…

Yes, it’s chilly outside, autumn is starting.

What? Why are you mad at me?

Just… what even…

When a guest tells me that I should give them an upgrade for no reason

thathotel:

I’m like….

image

  • Guy: Can I still get a room?
  • Me: Sure. Just need your --
  • Guy: I don't have my actual wallet on me. But I can just give you my credit card number.
  • Me: Well, the thing is, we need to have the actual card present and a valid ID.
  • Guy: Oh...for real?
  • Me: Yes.
  • Guy: *muttering* bullshit. *walks out*

Now

  • Guest: Hello, I'm here to check-in for two rooms *shoves phone with an email confirmation in my face*
  • Me: Umm, okay. Let's see. It looks like your reservations are for later today
  • Guest: What do you mean? It is today and I need to check-in right now
  • Me: I'm sorry, but your check-in time is at 3pm later today. We're sold out and checkout time is at 11am and we might be able to do an early check-in but I can't guarantee that
  • Guest: Why did it let us book if we need to check-in right now?
  • Me: Because you put your arrival date as today and your confirmation tells you check-in time is at 3p, look, right here
  • Guest: What am I supposed to do? Everywhere was full, I thought I had 2 rooms for right now
  • Me: Again, I'm sorry about that, and you have 2 rooms for later tonight
  • Guest: Okay, let me talk with everyone and see what we're going to do